Sr AI-Driven Enterprise Support Engineer

• Skills: Software as a Service
• Experiences: Senior
• Employments: Full-time
• Locations: United States (Remote)

Description:

• Join NiCE as a Sr AI-Driven Enterprise Support Engineer, focusing on redefining enterprise customer support with AI.
• Serve as the primary technical support partner for enterprise customers, leveraging AI tools to enhance customer relationships and outcomes.

Requirements:

• 6+ years of experience in enterprise SaaS, cloud, CCaaS, or contact center technologies.
• Strong troubleshooting skills and experience managing complex escalations.
• Familiarity with APIs, integrations, and platform diagnostics.
• Preferred experience with NICE CXone, Genesys Cloud, or similar platforms, and leveraging AI tools in support environments.

Benefits:

• Work with a supportive leadership team and experienced technical leaders.
• Opportunity to influence the future of enterprise support and AI integration.