Data Operations Associate

About Trevor:

The Trevor Project is the leading suicide prevention and crisis intervention organization for LGBTQ+ young people. Trevor offers ²⁴⁄₇ crisis services, connecting highly trained counselors with LGBTQ+ young people whenever they need support. To drive prevention efforts, The Trevor Project also operates robust research, advocacy, education, and peer support programs. We’ve been saving lives every day for over 25 years.

Every day, and in every role, our staff contribute to our critical mission of ending suicide among lesbian, gay, bisexual, transgender, queer & questioning young people by embodying our values:

Heart - We care deeply and commit to do what matters

Integrity - We build trust through our words and actions

Community - Together, we are an unstoppable force for good

Belonging - We serve as allies to the mission, and to each other

Progress - We continually move onward and upward

Applicants and staff must be authorized to work for any employer in the United States.  The Trevor Project will not sponsor an employment visa for this position.

Role: Data Operations Associate

Location: This role will be remote in the continental United States, Alaska, or Hawaii

Reports to: Donor Systems Manager

Eligibility: Authorization to work for any employer in the United States is required. The Trevor Project will not sponsor a work visa for this role

Classification: Nonexempt Full Time

Union Role? Yes

Starting Salary Range: $30/hr - $31/hr

Summary:

This role will be a key technical resource supporting The Trevor Project’s donor systems and revenue channels. The Data Operations Associate is responsible for the health, integrity, and flow of fundraising data, primarily through maintaining data synchronization processes, developing reporting, and managing third-party integrations essential for revenue operations. This position ensures accurate and timely data is available to inform fundraising strategy and donor relations.

Roles and Responsibilities:

• Manage and execute data syncs and ETL (Extract, Transform, Load) processes between the primary CRM (e.g., Salesforce) and various third-party revenue channels, ensuring data consistency and accuracy (DSAI, Direct Mail, NCOA)

• Develop, maintain, and execute reports and data extracts to support finance, development, and marketing teams for reconciliation, campaign analysis, and list generation.

• Be the main point of contact for data requests from the advancement team and channel leaders.

• Provide first-line technical troubleshooting and resolution for data integrity issues, system errors, and integration failures across donor systems.

• Handle duplicate merges, regular data updates and answering basic system questions.

• Configure efficient ways to batch data into Salesforce when integration is not possible or to disaggregate third party data flows.

• Administer and configure donor-facing technology platforms and internal CRM settings (e.g., user profiles, custom objects, validation rules) in partnership with the development and technology teams.

• Work closely with revenue teams and marketing and content on all systems support.

• Maintain comprehensive documentation of all data flows, system integrations, reporting processes, and data quality standards.

• Work, communicate, and collaborate effectively with others

• Demonstrate attention to detail and accuracy in all work

• Demonstrate a commitment to fostering and maintaining an environment of belonging