Public Training, LMS Specialist

About Trevor:

The Trevor Project is the leading suicide prevention and crisis intervention organization for LGBTQ+ young people. Trevor offers ²⁴⁄₇ crisis services, connecting highly trained counselors with LGBTQ+ young people whenever they need support. To drive prevention efforts, The Trevor Project also operates robust research, advocacy, education, and peer support programs. We’ve been saving lives every day for over 25 years.

Every day, and in every role, our staff contribute to our critical mission of ending suicide among lesbian, gay, bisexual, transgender, queer & questioning young people by embodying our values:

Heart - We care deeply and commit to do what matters

Integrity - We build trust through our words and actions

Community - Together, we are an unstoppable force for good

Belonging - We serve as allies to the mission, and to each other

Progress - We continually move onward and upward

Applicants and staff must be authorized to work for any employer in the United States.  The Trevor Project will not sponsor an employment visa for this position.

Role: Public Training, LMS Specialist

Location: This role will be remote in the continental United States, Alaska, or Hawaii

Reports to: Public Training Senior Manager

Eligibility:  Authorization to work for any employer in the United States is required. The Trevor Project will not sponsor a work visa for this role.

Classification: Exempt Full Time

Union Role? Yes

Starting Salary Range: $68,640/yr

Summary:

This role structures and optimizes the LMS configuration and coordinates the daily operations of the Public Training team’s systems, schedules, and user support. This person will maintain the Public Training team’s schedules and updates for both synchronous and asynchronous learning experiences. Responsibilities include providing system and user support for the learning management system (LMS); managing the Public Training’s team’s schedules; devising and maintaining a training update schedule; analyzing and reporting on training metrics; updating system workflows and maintaining documentation to improve learning experiences; and collaborating with the Public Training team and across teams to ensure audiences receive state-of-the-art, accessible educational opportunities from Trevor. They bring strong planning, problem-solving, and detail-oriented skills to the team.

Roles and Responsibilities:

• Provides system administration for the Learning Management System (LMS), including daily management, assigning and registering users, and regular maintenance

• Structures and optimizes LMS configuration, such as setting up and updating integrations, sub-portals, teams, permissions, and related system operations, to align with training and organizational objectives

• Manages daily operations and logistics for the Public Training team, such as scheduling, record-keeping, attendance, vendor coordination, and related tasks

• Updates system workflows, maintains documentation, and recommends improvements to enhance training experiences

• Creates schedules for timely training updates and archives content on schedule

• Tracks, analyses, and reports training metrics, such as attendance, completion rates, usage, and creates both custom and scheduled reports for stakeholders

• Providers excellent technical support for diverse audiences and resolves user issues with professional, positive communication skills, both verbally and in writing

• Plans for training capacity by regularly reviewing LMS usage, cost analysis, public training staffing sch…