Head of Business Operations

About ReKlame Health

Sixty million adults experience mental health challenges in the United States, yet one-third lack access to proper care. Opioid overdose is the number one cause of death for people under 50 in the United States.

We are a clinician-led, tech-enabled provider group that exists to provide culturally competent behavioral health care addiction care, medication management, crisis intervention, and care coordination for people working towards taking back control of their lives, while expanding access to care.

Our vision at ReKlame Health is to create a future where individuals who have historically been unable to access the care they deserve can readily obtain high-quality behavioral health and addiction care.

At ReKlame Health, it goes beyond mere employment; it’s about becoming a part of a formidable movement transcending individuality. Let’s unite and forge a world where health equity and effortless access to exceptional mental healthcare can co-exist.

ABOUT THE ROLE

Reklame Health is seeking a Head of Business Operations to drive continuous improvement and enhance efficiency across the company. This individual will be responsible for creating a scalable framework to support and sustain rapid growth. This role oversees the company’s operating system.

Key responsibilities include integrating various business functions like growth, provider onboarding, technology, workflows, and reporting into a cohesive and efficient machine. We are looking for a candidate prepared to take ownership of operations with the potential to grow into a senior leadership role. The ideal candidate is an operator who can define business goals, identify bottlenecks, create actionable operating plans, and manage performance.

You will lead a small, expanding team and will be expected to scale the operations organization as the company grows. You will work in close partnership with company leadership, e.g., the Head of Clinical Operations and Finance, to translate strategic direction into robust execution systems and accountability frameworks.

OUR CULTURE

We are a mission-driven, fast-moving team of builders who take radical ownership, hold each other accountable, and collaborate without ego, all in service of expanding access to mental health and addiction care. What that looks like day to day:

• Mission first. Everything we build serves our purpose of expanding access to high-quality, culturally competent care for people who have historically been left out.

• Builders, operators, not maintainers. We see the gap, build the thing, and own the outcome. People energized by ambiguity thrive here; those who need a fully-defined lane from day one do not.

• Move fast, bring order. We scale fast, but we convert speed into systems. We value people who can move quickly and bring order, not one or the other.

• Collaborate without ego. We figure it out together across Clinical Ops, Finance, and the Chief of Staff. We prize partnership over turf and empire-building.

• Accountable to outcomes. We care about follow-through and visible results, scorecards, owners, and deadlines over activity or polish.

WHAT YOU’LL OWN:

1. Build operating discipline and cadence around growth. Rapid growth has introduced several operational challenges. You will be responsible for translating our growth goals into a scalable execution system, removing key-man risk, and making our expansion efforts more systematic. You will own key questions, such as:

• How many providers do we need by month, and how many must be credentialed?

• Which payers are bottlenecking gr…