Marketplace Manager, Amazon

HOURGLASS COSMETICS — Marketplace Manager, Amazon (Hybrid Role)

Connected by creativity and driven by purpose. Hourglass Cosmetics is a vegan and cruelty-free beauty brand, redefining luxury cosmetics with high-performance products, innovative formulas, and award-winning franchises. Recognized by Forbes, Fast Company and Time Magazine as one of the most inventive beauty companies, Hourglass leads the industry with its breakthrough products and its commitment to animal welfare. Founded in 2004, Hourglass is globally available in 32 markets and over 4,600 doors including Sephora, Ulta, Neiman Marcus, Selfridges, Space NK and more. Hourglass became part of the Unilever Prestige division in 2017. Discover more about the Hourglass brand story and mission on our website hourglasscosmetics.com.

The Marketplace Manager will own and grow Hourglass’s marketplace business, with primary responsibility for Amazon and TikTok Shop. As a highly hands-on individual contributor, this role drives profitable growth, operational excellence, and customer acquisition while protecting Hourglass’s luxury positioning through direct execution across marketplace operations, content, merchandising, advertising, and account management.

WHAT YOU DO:

• Own marketplace performance across Amazon and future marketplace channels.
• Protect and enhance Hourglass’s luxury positioning through marketplace pricing, assortment, content, promotions, and customer experience.
• Manage product catalog operations, including listings, variations, flat files, keyword optimization, product data maintenance, and troubleshooting.
• Optimize marketplace content and merchandising, including PDPs, A+ content, Brand Stores, imagery, videos, FAQs, and other customer-facing experiences.
• Lead new product launches end-to-end, from content readiness and QA through launch execution and performance monitoring.
• Own marketplace operations, including inventory planning, FBA execution, Seller Central administration, issue resolution, reimbursements, launch tracking, and promotional calendars.
• Build and maintain marketplace workflows, SOPs, trackers, and reporting processes to ensure continuity, scalability, and cross-functional clarity.
• Serve as the primary owner of marketplace agency relationships, setting priorities, reviewing performance, providing strategic direction, and holding partners accountable to growth, profitability, operational, and brand objectives.
• Develop and oversee marketplace advertising programs, ensuring investments support business goals and deliver efficient growth.
• Experience managing affiliate, creator, and social commerce programs; TikTok Shop experience is a plus.
• Monitor account health, Buy Box ownership, pricing integrity, listing suppression, unauthorized sellers, compliance risks, and fulfillment issues.
• Own marketplace reporting and analysis, leveraging AI and automation to uncover insights, improve decision-making, and streamline workflows.

YOU’LL LOVE THIS JOB IF:

• You are highly ANALYTICAL and use data to identify opportunities and solve problems.
• You are STRATEGIC and connect marketplace execution to broader business goals.
• You are OPERATIONALLY EXCELLENT and enjoy rolling up your sleeves and balancing strategic thinking with hands-on execution.
• You are a strong COMMUNICATOR who collaborates effectively across functions and external partners.
• You are AGILE and adapt quickly to changing priorities and marketplace environments.
• You are CURIOUS and leverage AI, automation, and emerging technologies to improve efficiency and impact.
• You are PASSIONATE about b…