Service Delivery Manager- Evive

Want to be a bswifter?

At bswift we’ve been transforming benefits administration since 1996, making it simpler, smarter, and more human. Our state-of-the-art, cloud-based technology and services empower employees to understand, manage, and love their benefits. From downtown Chicago, and remotely across the country, we serve thousands of companies and millions of people nationwide, reducing administrative burdens and freeing HR teams to focus on creating thriving, people-first workplaces.

We’re looking for motivated and goal-driven individuals who share our passion for delivering excellence and creating solutions that make a difference. The reward is a fun, flexible and creative environment with ample opportunity for professional and personal growth. If you love the bswift values of pursue excellence, embrace accountability, deliver superior service, and be a great place to work, we want to hear from you!

ABOUT US

bswift is a leading benefits administration company that specializes in delivering innovative, personalized solutions to help employers and their employees navigate the complexities of health and benefits decisions. Through Evive, our personalization and engagement platform, we provide tailored, data-driven member experiences that improve engagement, understanding, and outcomes across the benefits lifecycle. We are seeking a Service Delivery Manager – Evive to support our clients and ensure exceptional delivery of this platform.

WHAT YOU’LL DO

The Service Delivery Manager – Evive is responsible for delivering an exceptional client experience by supporting employers and their members on Evive’s personalization-focused SaaS platform. This role blends client relationship management, platform configuration, data analysis, and cross-functional collaboration to ensure each client’s Evive environment is accurate, optimized, and effective.

Evive is a post-election engagement platform, and this role requires a strong understanding of client benefit structures, demographic and eligibility data, and health engagement strategies to deliver curated, member-level experiences that drive engagement and value.

WHAT YOU WILL BE RESPONSIBLE FOR (Essential Functions)

Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

Platform Implementation & Ongoing Delivery

• Lead and guide clients through the implementation of new Evive solutions, including requirements discovery, data intake, and platform setup.
• Configure Evive settings to align with client-specific benefit programs, demographics, eligibility rules, communication logic, and personalized journey triggers.
• Maintain and update client configurations as plan designs, data inputs, eligibility rules, or engagement strategies change.
• Ensure consistent delivery of Evive personalization features, including journey pathways, nudges, recommendations, and outreach communications.

Client Support & Issue Resolution

• Serve as the primary day-to-day point of contact for clients using the Evive platform.
• Respond to client questions and incidents in a timely and accurate manner.
• Research and resolve inquiries related to eligibility data, personalization logic, health journey outputs, and data file discrepancies.
• Own issues and tickets from intake through resolution, coordinating with product, engineering, or data teams as needed.

Testing & Quality Assurance

• Test client-specific Evive configurations, including data mapping, demographic ingestion, benefit-based logic, perso…