CPT-11266 Credit Repair Client Success & Dispute Processing Virtual Assistant

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Title: Independent Contractor – CPT-11266 Credit Repair Client Success & Dispute Processing Virtual Assistant/Business Support VA/Junior-Senior Level (Remote).

Overview

20four7VA is seeking offshore independent contractors to deliver remote services to clients worldwide, with a primary focus on developed markets such as the United States, the United Kingdom, Canada, and Australia.

Client is seeking a Credit Repair Client Success & Dispute Processing Virtual Assistant to support client onboarding, dispute processing, customer communication, and ongoing client relationship management.

This role combines client-facing customer service with backend dispute processing. The ideal candidate will welcome new clients, guide them through the company’s CRM and client portal, answer general questions, schedule consultations, and assist with dispute preparation using established templates and workflows. Prior credit repair experience is preferred, but the client will provide additional training on their specific dispute methodology and processes.

The objective of each engagement is to assist the client in improving business efficiency, enhancing service delivery, or supporting operational functions through high-quality, task-specific services rendered by a qualified contractor.

Scope of Services

Contractors will be required to provide services that align with the following client tasks:

Client Onboarding & Customer Success

• Welcome new clients and guide them through the onboarding process

• Walk clients through the company’s CRM and client portal

• Answer general client questions regarding services and next steps

• Schedule client consultations with the business owner

• Maintain regular follow-up communication to keep clients informed throughout the dispute process

Credit Repair Dispute Processing

• Review and analyze client credit reports following established training and procedures

• Prepare dispute letters using approved templates and client-specific information

• Submit dispute letters electronically through LetterStream

• Maintain accurate dispute documentation and processing records

• Monitor dispute progress and communicate updates as needed

CRM & Administrative Support

• Maintain accurate client information within Client Dispute Manager

• Update client records, notes, and dispute activity

• Organize client files and supporting documentation

• Assist with general administrative and workflow management tasks

Customer Communication

• Provide professional, high-quality customer service

• Respond to client inquiries promptly and accurately

• Escalate complex questions or issues to management when appropriate

• Maintain consistent …